This website operates solely as a query-based travel assistance platform, meaning we do not offer direct online bookings or collect payments through the website. All inquiries submitted by users are manually reviewed, and any bookings or transactions are handled offline through direct communication such as phone, email, or messaging apps. As such, submitting a query does not guarantee a booking or confirmation of services.

In cases where payments are made offline for confirmed services like hotels, flights, or transfers, refund eligibility will depend entirely on the cancellation policies of the respective service providers. We are not responsible for refunding amounts that fall outside those policies. Any service charges or consultation fees (if applicable) are considered non-refundable. Cancellation requests must be submitted in writing, and once approved, eligible refunds will be processed within 7 to 14 working days through the original mode of payment or any alternative method mutually agreed upon.

Please note that refunds will not be applicable in cases such as last-minute cancellations, partial usage of services, incorrect details provided by the user, or delays caused by uncontrollable events such as weather conditions or operational issues. Users are advised to communicate clearly and provide accurate information when submitting queries to ensure a smooth process. For any questions regarding cancellations or refunds, we recommend contacting our support team directly.